ZAPPZI TERMS OF SERVICE

1. TERMS OF SERVICE

This Agreement will be governed in all respects by the laws of England, United Kingdom. If a dispute cannot be resolved then you and ZAPPZI irrevocably submit to the non-exclusive jurisdiction of the courts of London, England.

2. DEFINITIONS

In This Agreement: “Account” means your account on this Application corporate, business or personal. “Customer” means a User of ZAPPZI Services. “ZAPPZI”, “we”, “our”, or “us” means ZAPPZI LTD (Company No. 09606703). “Intellectual Property Rights” refers to all intellectual rights including but not limited to: (a) copyright, patents, registered designs, trademarks, and any right to have confidential information kept confidential; and (b), whether or not such privileges are listed or capable of being listed and whether current under any laws. “ZAPPZI Services” means services delivered by ZAPPZI, including but not limited to utilising the application services on multiple platforms. “User”, “you” or “your” means any entity who uses the Application “User Contract” means: - this Agreement; - any other provisions acknowledged by both the ZAPPZI and Customer, to the degree not conflicting with this Terms of Service and the Privacy Policy; “Application” refers to the Applications operated by ZAPPZI and any connected ZAPPZI services, implements or applications.

3. SCOPE

As you start utilising ZAPPZI Applications, read the whole Terms of Service, relevant terms and all related information. You need to read and accept all of the terms in this Terms of Service, the ZAPPZI Privacy Policy and all Application policies. You confirm that this Terms of Service will relate to whenever you use the ZAPPZI Application, services provided and any products ZAPPZI make accessible to interact with the ZAPPZI Application.

4. USING ZAPPZI

While using the ZAPPZI Application, you will not: - post content or items in inappropriate categories or areas on ZAPPZI Applications and services; - infringe any laws, third party rights or ZAPPZI policies; - fail to deliver payment for services delivered to you, unless ZAPPZI has materially changed ZAPPZI Services provided or a clear typographical error is made; - circumvent or manipulate ZAPPZI fee structure, the billing process, or fees owed to ZAPPZI; - work with false, inaccurate, misleading, defamatory or offensive content; - distribute or post spam, unsolicited, or bulk electronic communications, chain letters, or pyramid schemes; - distribute viruses or any other technologies that may harm ZAPPZI, the Application, or the interests or property of ZAPPZI users (including their Intellectual Property Rights, privacy and publicity rights) or is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or which may harass or cause distress or inconvenience to, or incite hatred of, any person; - attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by us in connection with the ZAPPZI Application; - copy, modify or distribute rights or content from the ZAPPZI Application or ZAPPZI’s copyrights and trademarks; or - harvest or otherwise collect information about Users, including email addresses, without their consent.

5. FEES & SERVICES

ZAPPZI charges a commission fee on all transactions to cover operating costs. ZAPPZI might also charge subscriptions, fees and other charges for some services, including but not limited to account fees and memberships. All ZAPPZI service fees and charges will be highlighted in ZAPPZI schedule of Fees and Charges, which ZAPPZI may change from time to time and will update you by placing on the ZAPPZI Application. ZAPPZI may choose to temporarily change the fees for ZAPPZI services for promotional events (for example, discounts on memberships) or new services, and such changes are effective when ZAPPZI post the temporary promotional event or new service on the Applications. Unless otherwise stated, all fees are quoted in pound sterling. Zappzi's Advance Payment Guarantee serves as a form of insurance, assuring the buyer that, the advance payment will only be released to the seller (stylist) after the seller has delivered the service. Should the seller fail to deliver the service the advance payment will be refunded to the buyer. When buyers pay with PayPal, the PayPal Purchase / Buyer Protection covers them in case there is a problem. https://www.paypal.com/us/smarthelp/article/what-is-paypal-buyer-protection-and-how-am-i-covered-faq645

6. CONTENT

You represent and warrant to ZAPPZI that your content: - will not infringe upon or misappropriate any copyright, patent, trademark, trade secret, or other intellectual property right or proprietary right or right of publicity or privacy of any person; - will not violate any law or regulation; - will not be defamatory or trade libellous; - will not be obscene or contain child pornography; - will not contain the development, design, manufacture or production of missiles, or nuclear, chemical or biological weapons - will not contain material linked to terrorist activities - will not include incomplete, false or inaccurate information about User or any other individual; and - will not contain any viruses or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information. - The Application may contain links to other third party Applications. ZAPPZI do not control the Applications to which ZAPPZI link from the Application. ZAPPZI do not endorse the content, products, services, practices, policies or performance of the Applications ZAPPZI link to from the Application. Use of third party content, links to third party content and/or Applications is at your risk.

7. YOUR CONTENT IN ZAPPZI SERVICES

Some of ZAPPZI Services permit you to submit, upload, send, store or receive content. You hold proprietorship of any intellectual property rights that you hold in that content. When you submit, upload, send, store or receive content to or through ZAPPZI Services, you give ZAPPZI (and those ZAPPZI work with) a worldwide license to store, use, communicate, host and distribute such content. The privileges you award in this license are for the purpose of operating, promoting, and improving ZAPPZI Services, and to develop new ones.

8. ACCOUNT TERMS

You are responsible for your account credentials and security and maintaining the security of these. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. You are responsible for all content added to ZAPPZI and activity that occurs within your account; You may not use ZAPPZI for any illegal purpose or to violate any laws (including but not limited to copyright laws); You are responsible for properly managing users of your account, all activity performed by your users; You are responsible for assigning appropriate permissions and responsibilities to your users, managing these and any actions performed by your delegates.

9. BUSINESS USES OF ZAPPZI SERVICES

If you are using ZAPPZI Services on behalf of a business, that business accepts these terms. It will hold harmless and indemnify ZAPPZI and its affiliates, officers, agents, and employees from any claim, suit or action arising from or related to the use of the Services or violation of these terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and attorneys’ fees.

10. PAYMENTS FOR SERVICES FOUND USING THE ZAPPZI APPLICATION

10.1 ZAPPZI recommends that sellers & buyers resolve any disputes and any issues between themselves. Should a suitable solution not be reached, the terms of ZAPPZI’s Dispute Resolution clause will become effective. 10.2 Providers are solely responsible for ensuring all taxes and returns are accurately filed and paid in accordance with English law. 10.3 Providers are responsible for ensuring their prices are correct. ZAPPZI do not accept responsibility for any pricing or listing error made by Providers.

11. DISPUTE RESOLUTION

11.1 Should a customer raise a dispute in regard to the poor / non-completion, quality or performance of work, the Provider will endeavour to reach an amicable solution with the customer directly within 48 hours of the dispute being raised. 11.2 If a resolution cannot be reached within this time, the Dispute may be raised by either Party to ZAPPZI who may recommend a settlement. Both parties to the dispute agree to provide ZAPPZI with all relevant information to enable a fair resolution for both Customer and Provider. 11.3 ZAPPZI reserves the right to suggest a solution to either one or both Parties which may include civil recovery procedures. ZAPPZI may also engage an external Arbitrator to mediate between Parties as it deems necessary. 11.4 Any user found involved in an excessive number of disputes will automatically have their account suspended for further investigation which may lead to account termination.

12. LOSS OR DAMAGE

Where the loss or damage is attributed to the Provider, each Party is encouraged to resolve the matter directly. Failing a resolution in this manner, ZAPPZI may choose to facilitate mediation between parties to ensure a mutually agreeable outcome. ZAPPZI reserve the right to involve any third parties as necessary, including police and other agencies as appropriate.

13. RENEWALS

When you have purchased a subscription through Zappzi You agree that ZAPPZI shall have the right to automatically and without notice renew your license to continue to use the Products upon expiration of your license period. You agree that if you elect to not permit ZAPPZI the right to automatically renew your license to use the Products or maintain your credit card information on file, then ZAPPZI may terminate your license.

14. LIMITS & FRAUD PREVENTION

If ZAPPZI find out that any amounts you deposited are a result of a falsified transaction (e.g. using an unauthorised credit card transaction) the transaction will be cancelled immediately. If those amounts have already been assigned against services provided, you must reimburse us for any loss and fees associated with these transactions. If you refuse ZAPPZI will suspend your account and might take action against you or the business you represent. ZAPPZI will at ZAPPZI own discretion limit your account if: - ZAPPZI consider there might be a significant level of threat related to you, your files, or any or all of your accounts, as well as if ZAPPZI trust that there is a threat that such moneys will be resulting in funds refusal by relevant institutions; - ZAPPZI trust that moneys will be sent to someone other than yourself; - ZAPPZI believe you are sending funds to countries which ZAPPZI do not provide services to; or - ZAPPZI have to take action due to law.

15. RIGHT TO REFUSE SERVICE

ZAPPZI might chose to close your account, at ZAPPZI sole discretion, including but not limited to the reasons outlined below: - If ZAPPZI conclude that you are in breach of ZAPPZI terms and conditions, or are not acting on terms of this agreement; - if you breached a law; - if you breached someone’s Intellectual Property Rights; - if you engage in fraudulent or deceptive activities; - ZAPPZI are required to do so by law; - you might result in risk to us; - you result in loss to us; - you are offending or a risk to another user; - for other similar reasons. If ZAPPZI decide to close your account due to this agreement, you will become liable to pay all your outstanding fees and settle your account in full

16. PRIVACY

Your privacy is of utmost importance to us. Any of your personal details will only be used by us in accordance with ZAPPZI Privacy Policy. If you do not agree with this policy in any way please refrain from using ZAPPZI services.

17. ADDITIONAL RESERVATION OF RIGHTS

ZAPPZI reserves the right to change, add, subtract or in any way alter these Conditions without the prior consent of the Client.

18. DATA PROTECTION AND CONSENT

ZAPPZI gathers certain information about you. In this notice, references to ‘we’ or ‘us’ means ZAPPZI who are Data Controllers. We may gather information directly from you or from third parties, such as service providers, agents, credit reference agencies. You can withdraw your consent to the use of personal data for marketing at any time by contacting us at contact@zappzi.com By using Zappzi, you agree that you are opting-in and giving consent to the processing (including the use of cookies, disclosure and international transfer) of information including sensitive personal data as described above. You consent on your own behalf and that you are duly authorised on behalf of any third party whose personal data you supply.

19. INDEMNITY

You will protect us (and ZAPPZI directors, officers, agents, and employees) against any entitlement or request, including permissible costs and fees arising out of or due to your acting in contradiction to this Agreement, or your breach of any laws in the course of using the ZAPPZI Application and ZAPPZI Services.

20. LIMITATION OF LIABILITY

Under no circumstances shall ZAPPZI be liable for: - any unintended, consequential, distinctive or related damages that might arise; - any damage to business, income, or profits (whether indirect or direct) that might be experienced by you; - any damage, claim, or loss which might be sustained by you as a consequence of any of your dealings concerning the Application. - The limits on ZAPPZI’s accountability to you will be effective if ZAPPZI or not, staff, ZAPPZI affiliates, ZAPPZI related entities or anyone else connected with us have been counselled of the likelihood of such damages or costs arising. An upper limit of £25 is placed on any one claim made by Customers for damage by a Provider.

21. DEFINITIONS & CONFLICTS

Terms used but not defined herein shall have the meanings ascribed to them in the ZAPPZI general terms of service. In the event there is a conflict between the provisions of the General Terms of Service the provisions of this Agreement shall control.

22. OUR WARRANTIES AND DISCLAIMERS

OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OR ADDITIONAL TERMS, NEITHER ZAPPZI NOR ITS SUPPLIERS OR DISTRIBUTORS MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES. ZAPPZI IS A PLATFORM CONNECTING USERS AND THEREFORE DO NOT PROVIDE SERVICES DIRECTLY TO END USERS. ALL CONTRACTS ARE DIRECTLY BETWEEN CUSTOMER AND PROVIDER. ZAPPZI MAKE NO WARRANTIES IN REGARD TO PROVIDER INFORMATION, BEHAVIOUR, EXPERIENCE, SKILLS AND ARE NOT RESPONSIBLE FOR ANY OMISSIONS OR FRAUDULENT ACTIVITY ENGAGED IN BY PROVIDERS. ZAPPZI DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTIONS OF THE SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. ZAPPZI PROVIDE THE SERVICES “AS IS”. SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, ZAPPZI EXCLUDE ALL WARRANTIES. ALL COMPLAINTS ARE TO BE MADE TO THE PROVIDER DIRECTLY. ZAPPZI USES REASONABLE MEASURES IN MATCHING CUSTOMERS AND PROVIDERS TO ENSURE SUITABILITY AND QUALITY OF SERVICES HOWEVER ZAPPZI ARE RELIANT ON INFORMATION SUPPLIED BY THIRD PARTIES AND WE CANNOT GUARANTEE THAT THE INFORMATION IS ACCURATE. CUSTOMERS USE PROVIDERS AT THEIR OWN RISK. ZAPPZI RESERVE THE RIGHT TO REMOVE PROVIDERS FROM THE APP BASED ON REVIEWS OR DISPUTES RAISED.

23. LIABILITY OF ZAPPZI SERVICES

WHEN PERMITTED BY LAW, ZAPPZI, AND ZAPPZI’S SUPPLIERS AND DISTRIBUTORS, WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES. TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF ZAPPZI, AND ITS SUPPLIERS AND DISTRIBUTORS, FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICES (OR, IF ZAPPZI CHOOSE, TO SUPPLYING YOU THE SERVICES AGAIN). IN ALL CASES, ZAPPZI, AND ITS SUPPLIERS AND DISTRIBUTORS, WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.

24. JURISDICTION LIMITATIONS

In case any law or jurisdiction prohibits limitations outlined in this agreement or sets limits to these limitations, ZAPPZI reserve the right to request limitations to the maximum extent permissible by these laws.

25. LAW AND FORUM FOR LEGAL DISPUTES

This Agreement will be governed in all respects by the laws of England, United Kingdom. If a dispute cannot be resolved then you and ZAPPZI irrevocably submit to the non-exclusive jurisdiction of the courts of London, England.

26. SEVERABILITY

The inaccuracy of any part of this agreement will not and shall not be thought to affect the legitimacy of any other part. In the event that any provision of this agreement is held to be invalid, the parties agree that the left over provisions shall be considered to be in full force and effect as if they had been executed by both parties subsequent to the expungement of the invalid provision

27. INTERPRETATION

Titles are for reference purposes only and in no way limit, define, describe or construe the range or degree of such section.